Contact Us
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Contact Us

Need to get a hold of someone? We're here to help.

For MyPrime.com or your pharmacy benefits questions, contact Member Services. 
 

Prime Therapeutics logo

Call

1.877.794.3574

TTY users call 711
24 hours a day, 7 days a week

Email

Submit a question and we'll get back to you as soon as possible. 

Email us

Fraud tip hotline

If you suspect fraud, waste or abuse (FWA) by a covered person, prescribing provider, participating pharmacy or anyone, please notify Prime.

1.800.731.3269

fraudtiphotline@primetherapeutics.com
 

For questions related to home delivery at Express Scripts Pharmacy, contact Express Scripts.

Express Scripts

Home delivery

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

Mail

Express Scripts
P.O. Box 66577
St Louis, MO 63166-6577

For questions related to Accredo specialty medicines, contact Accredo.

Accredo

Specialty

Call

877.357.7463

TTY users call 711
24 hours a day, 7 days a week

 

For questions related to home delivery at Amazon Pharmacy, contact Amazon Pharmacy.

Amazon Pharmacy

Home delivery

Call

 

TTY users call 711
24 hours a day, 7 days a week

 

Mail

4500 S Pleasant Valley Rd
Suite 201
Austin, TX 78744